Refund policy

Returns

We accept return requests within 7 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, accessories, tags, manuals, and any complimentary items included with the order.

  • Not be damaged due to misuse, improper handling, accidental damage, or customer negligence.

  • Be accompanied by valid proof of purchase or the order confirmation.

All return requests must be approved by Livity Store before the product is returned.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Used or damaged products.

  • Products without original packaging, accessories, or tags.

  • Customized or personalized products.

  • Digital products, downloadable content, or gift cards.

  • Personal care, hygiene, or health-related products once opened or used.

  • Products specifically marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the shipping package.

  • A brief description of the issue.

After verification, we will arrange a replacement or issue a full refund, depending on product availability and the nature of the issue.